Enterprise Operating Model Planning
Release 7.1 of planningIT introduces the ability to describe and evaluate the company's business operating model and relate it to the enterprise architecture.
With this new feature, users can model business supports provided by service centers or other organizational units of the enterprise. Organizations providing business services are shown in the same manner as applications. Additionally, business supports can be modeled with additional dimensions of the enterprise’s business model such as Customer Segments, Markets, or Sales Channels. This helps planners ascertain whether the operating model is identical or different across separate channels, for different brands, across different regions, or in the different production plants in order to identify the following aspects while maximizing business efficiency:
- where to use IT versus not
- where to leverage shared services centers
- where to use external services versus internal services
- which skills to use for which activities when executing business processes
- where to pool resources performing business processes
This report shows the Business Support Map (including IT and non-IT supports) for the "Financial Advisory" Sales Channel.
The benefits of enterprise operating model planning
By providing a facility for the organization to define, model and manage its business objectives, business models, business processes, business capabilities and operating models, IT can use business objectives and business change to derive IT initiatives and portfolio decisions. With this new capability, IT planners and strategists can contribute to the assessment of the operating model to identify potential for process and resource simplification, harmonization, homogenization, re-use, and reduction in redundancy. They can lead transition initiatives such as:
- harmonization of business processes across the enterprise
- implementation of process-centric shared service centers to reduce costs
- application optimization to reduce costs
- maturity and risk assessments for business processes and business capabilities